Avid Techno Solution

Our Supports

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Annual Manintenance

Annual maintenance service is exclusive and customized. We guarantee the protection of your data, replace broken parts with genuine parts, and handle hardware and software-related problems.

Avid Techno Solutions responds to your calls as soon as possible and does its best to resolve the current problem right away since we understand the needs of the client and the value of time. In addition to offering interim equipment so that your job won’t stop while we work to find a solution, we also offer specialized services to our clients.


    As for services, we provide a variety of choices:
  • A full-time employee who is paid on a monthly basis for equipment maintenance on-site. also referred to as services for facilities management.
  • A weekly resource for equipment monitoring and inspection.
  • Resources for two days or other numbers of days each week.
  • Resources are needed right away on a call-fee basis.
  • Remotely identifying and fixing logging and monitoring problems.

    We have other choices at AMC as well:
  • Non-inclusive contract in which only services are offered and no spare parts are covered.
  • Complete contract with spares covered;
  • However, all contracts come with corresponding terms of operation.
    In order to best serve our customers, we at AVID work hard to understand their needs. The following services help us meet our customers’ expanding needs:
  • We respond to your broken equipment as soon as possible, usually the same day.
  • We conduct a monthly virus scan as an optional service.
  • Repair or replace faulty and damaged components with ones that were originally manufactured.
  • Our engineers are on hand to guarantee seamless network connectivity.
  • Software upgrades are budgeted for yearly.
  • Regular customer engagement regarding the condition of the equipment, devices, networks, and security.

Help Desk

To offer their end-users technical support via remote resources, Avid Techno Solution Helpdesk Services are available. A single point of contact is offered by helpdesk services for call logging, diagnostics, and problem-solving related to hardware and software.

To provide a complete solution for the entire customer service and support product lifecycle, we are able to link remote Helpdesk with field support AVID. All of the agents are engineers with diverse technical credentials. AVID provides integrated voice and web support at all points of contact with customers. We add revenue-generating services, such warranty upgrades, cross-sell, and up-sell campaigns, to technological support.

Infrastructure Management

Based on best-in-class service levels, Avid Techno Solution offers Infrastructure Management Services to its clients. The services’ main goals are to minimise operational expenses while maximising the performance and availability of your IT investments.

Working with several organizations, Avid Techno Solutions has greatly improved its operations and process maturity. Deep expertise in hardware devices and applications underlies Avid’s distinctive value-adding capabilities. The services can be provided in a remote, onsite/deskside, or hybrid delivery approach and span the whole technology spectrum.

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Repairs

The repair teams at Avid Techno Solution are made up of engineers and technicians that are constantly keeping an eye on the client’s product repairs. They are able to spot trends in manufacturer defects because to their product experience. Additionally, o.

The capacity of Avid to precisely troubleshoot the client’s products, quickly notify them of fault trends, and properly offer speedy solutions, removes entire steps from the traditional in-house repair procedure, which significantly reduces the amount of time and money our clients must spend on support.